Wednesday, April 13, 2016
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
It could happen today – one of your depositors dies. What should you do? Many areas may be affected when a depositor dies. Issues may arise regarding accounts, safe deposit boxes, claims against the estate, payment of checks, and outstanding loans. Your institution needs to act appropriately and promptly to avoid liability. In addition, having the knowledge to handle these transactions during this stressful time for the deceased’s friends, family, beneficiaries, and business associates will enhance your professionalism and facilitate the estate settlement process. This webinar will thoroughly explain the proper steps your institution should follow when a depositor dies, including best practices used by other institutions.
Continuing Education: Attendance verification for CE credits upon request
- Can you pay checks after the death of the accountholder?
- Who can negotiate a check made payable to the deceased accountholder?
- Who is entitled to the account upon the death of the accountholder?
- Can the decedent’s accounts be setoff for debts owed to your institution?
- How should you deal with the deceased’s estate or relatives?
- When can Social Security funds be reclaimed from your institution?
- TAKE-AWAY TOOLKIT
- Sample procedures for handling accounts of the deceased
- Guide to Federal Government ACH Payment Reclamations
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
|“Your Borrower Has Died: Actions to Take, Mistakes to Avoid”
on Thursday, July 7, 2016
WHO SHOULD ATTEND?
This informative session will be useful to all deposit operations personnel, collectors, service representatives, compliance staff, attorneys, and managers.
Webinar content is subject to copyright and intended for your individual financial institution’s use only.
MEET THE PRESENTER
Elizabeth Fast, JD, CPA
Spencer Fane LLP