Wednesday, September 11, 2013
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Protecting your credit union and members is everyone’s responsibility – especially the frontline. When an unknown member approaches the teller line, there are only three items tellers can use to detect fraud: the item presented, the individual presenting the item, and the identification the individual provides.
False identification, counterfeit items, and scams that can fool an untrained person mean major losses for the credit union. The person trying to defraud the credit union relies on only a cursory review of his/her identification. The ID doesn’t have to be perfect – it just has to pass an inattentive or rushed inspection.
This webinar will teach staff how false identification can be produced, while providing knowledge on how to analyze identification. Scams used by money mules or con-artists to rush staff through transactions will be included. Participants will also learn tips and techniques to help determine if signatures on negotiable items were traced, forged, or altered. This program will instruct those staff members most likely to encounter these attacks on how to identify and stop the criminal.
Continuing Education: Attendance verification for CE credits upon request
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Learn more about the Frontline Excellence Series.
- Which tools frontline staff need to evaluate driver licenses
- Steps that should be followed to analyze identification
- High-risk documents that cause the biggest losses
- An easy technique to train new staff on how to identify forged, altered, or traced signatures
- Techniques that confidence people will use to confuse the person analyzing a transaction
- TAKE-AWAY TOOLKIT
- Security resources on the web
- Quick guide on fraudulent identification
- Educational tools to train staff to recognize compromised signatures
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is for frontline staff, tellers, platform personnel, branch managers, customer service representatives, and trainers.
Webinar content is subject to copyright and intended for your individual credit union’s use only.
MEET THE PRESENTER
Thompson Consulting Group, LLC