2013 Consumer Debt Resolution Series
Receive this Series of 6 webinars for the price of 5! Offer ended 7/31/13.

A series of 6 webinars for collections and lending staff!

The sustained downturn in the economy has caused delinquent debt to become a very serious issue for financial institutions. With interest rates at all-time lows for loans and investments, collecting every dollar owed is more important than ever. If you have members with at-risk debt, this series is for you. Attending this series will enable you to address collections, loan modifications, bankruptcy, charge-offs, and death of a debtor. In addition, you will learn how to avoid the liabilities inherent in the collections process.

You may register for the entire series or for individual sessions. By signing up for the entire series, you will receive 6 webinars for the price of 5. It’s a simple, economical solution for training collectors, lenders, and management.

Consumer Debt Resolution Series Topics

Session Dates & Descriptions

12:00 pm – 1:30 pm Pacific
1:00 pm – 2:30 pm Mountain
2:00 pm – 3:30 pm Central
3:00 pm – 4:30 pm Eastern

Click on presenters’ names below for more information.

February 27, 2013
Advanced Collection Techniques That Reduce Delinquency & Loss

David Reed, Reed & Jolly, PLLC

The recession has affected most Americans and impaired many consumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff. It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses. Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.

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April 16, 2013
Maximizing Recoveries on Charged-Off Loans

David Reed, Reed & Jolly, PLLC

Are you getting the most from the backend of your loan portfolio? “Out of sight, out of mind” shouldn’t describe your charged-off loans. Just because you declare a loan loss internally doesn’t mean there should be zero recovery. With a combination of in-house efforts, collection agencies, and law firms, there are many ways to find money in those “worthless” loans. All you need is a plan and the ability to manage it. This webinar will give you both! From the timing of charge-off, to effective third-party placement details, to the science of tracking and comparing recovery results, this webinar explores the practical side of the forgotten art of charge-off recovery and examines innovative techniques to maximize the return. Join collections expert David Reed as he reveals lessons learned from over 20 years of collections and bankruptcy experience. Now is NOT the time to maintain the status quo in the collections department.

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July 10, 2013
Collecting Decedents’ Debt

Eric North, NorthLegal Training and Publications

Collecting consumer debt is always a challenge – it’s more of a challenge after the borrower has passed away! In 2011, the FTC issued rules that affect consumer lenders’ attempts to collect debts owed by deceased borrowers. Do you know whether those rules apply to you and why they matter even if they don’t? Who can and can’t you contact? Do you know what you can and can’t say? Who is liable for the debt? Aren’t the decedent’s assets supposed to be used to pay debts? Who can make that happen? What happens if there was collateral for the debt?

This webinar will answer all these questions and more. Other topics will include:

  • The creditor’s rights when a relative or friend of the decedent has (or is living in) your collateral
  • The difference between formal and informal estate administration, why it matters, and how to handle each
  • Why some of a deceased borrower’s assets are beyond the reach of creditors

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August 21, 2013
Modifications, Workouts & Rescue Options: Working with Troubled Members

David Reed, Reed & Jolly, PLLC

Here’s a simple accounting rule that everyone understands: a loan is only an asset as long as the borrower pays on it. The trick is to keep the borrower paying on a loan when they face difficult times. With bankruptcy attorneys, loan sharks, bogus debt-solution firms, and credit doctors, the marketplace is filled with people offering your member an “easy way out.” What are you going to do about it?

Once a borrower begins to have financial problems, the credit union needs to communicate effectively and be ready to work toward finding a successful conclusion to the loan. To do this, you must understand the available workout options and how to use each one effectively. This session will provide effective techniques for early identification and intervention that focus on member service and creating a workable solution!

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October 1, 2013
Advanced Bankruptcy Issues

Elizabeth Fast, Spencer Fane Britt & Browne LLP

Consumer bankruptcies are becoming more complicated and there are new bankruptcy forms that financial institutions must file. By attending this program, you will gain the knowledge necessary to strengthen your financial institution’s position in Chapter 7 and 13 consumer bankruptcy situations. The actions your financial institution must take to protect its interests – and the actions that are prohibited – will be detailed. In addition, this webinar will address more-difficult bankruptcy, such as when a cram down is permitted, when a reaffirmation agreement is required, and when the new bankruptcy forms must be filed.

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December 3, 2013
Avoiding Liability in the Collection Process

Elizabeth Fast, Spencer Fane Britt & Browne LLP

Liability lawsuits against financial institutions are increasing. Making a mistake in the consumer collection process can result in substantial damages. Therefore, it is important to understand the proper procedures and avoid liability in the collection process. This webinar will explain all aspects of the process, including collection letters, default notices, consumers’ right to cure, repossession of collateral, foreclosure, setoff on deposit accounts, and reporting to credit agencies.

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